How does it Work.com?
How does Upwork make money? Upwork charges your freelancer a 10% service fee on payments. For example, if you and your freelancer agree to a $1, 000 price for a job, when you send $1, 000 through our payment system, we deduct $100 (10%) and release the remaining $900 to your freelancer. We also make money by offering optional premium memberships and subscription services.
How often will I be charged? How are payments and invoices handled? When/where do I provide my CC info? You have two options for working with your freelancer: hourly or fixed-price. With hourly projects, you must have a payment method on file before your freelancer begins work. Using our automated billing system, your freelancer will bill you each week. Once you review and approve each weekly invoice (you have one week to do so), Upwork charges your payment method and releases funds to your freelancer through our escrow service. Or, with fixed-price projects, you have the option of dividing a large project into agreed-upon milestones. Before each milestone begins, you must fund escrow for that portion of the project with a payment method on file. Once a milestone is completed by the freelancer, and you review and approve the work, your funds are released to your freelancer from escrow. For additional information, see our Terms of Service, including the hourly escrow instructions and the fixed-price escrow instructions.
What methods of payment do you accept? You can use your MasterCard, Visa, American Express, PayPal, or a bank account to pay your freelancers. Your financial information is safe and will not be shared.
How do I work with and pay freelancers? Beginning with the hiring process and through project completion, Upwork makes it easy to communicate with and pay your freelancers online. This includes Upwork Messages, which allows for real-time sharing and collaboration. You make payments to your freelancer through our escrow service, using a credit card, PayPal or through your bank account.
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